Privacy Policy

Celer Mortgage, Inc. Privacy Policy

Effective Date: March 13, 2025

Celer Mortgage, Inc. ("Celer Mortgage," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we handle your personal information during your mortgage application process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our platform through ARIVE. By using our services, you consent to the practices described in this policy.  

1. Information We Collect

When you apply for a mortgage through our platform, we collect the following types of personal and financial information necessary for processing your loan application:

  • Personal Information: Name, phone number, email address, mailing address, date of birth.

  • Financial Information: Employment details, income, Social Security number, credit history, and banking information.

  • Loan Application Data: Details related to mortgage products, loan terms, status updates, underwriting, and funding information.

  • Communication Data: Interactions via SMS, email, or phone regarding loan status updates and required documentation requests.

  • Device & Technical Information: IP address, browser type, and interactions with our platform for security and analytics purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and manage your mortgage application.

  • To comply with legal and regulatory requirements.

  • To provide real-time loan status updates via email and SMS.

  • To communicate with borrowers, agents, and lenders regarding application status, required documentation, and final loan approval.

  • To enhance security, efficiency, and user experience on our platform.

3. SMS Communications and Opt-In

Opting into SMS Communications

Borrowers can opt into SMS notifications through the following methods:

  • Primary Opt-In Method:

    • Visit the mortgage application registration page: https://1882447.my1003app.com/register

    • Enter your phone number in the designated form.

    • In the “Additional Questions” section, select: Opt-In to SMS messaging (explicit consent).

    • Opt-Out of SMS messaging (no messages received).

  • Alternative Opt-In Method:

    • Borrowers can also opt in by texting START to (951) 666-5628.

  • Message Disclosures (Displayed on the Opt-In Screen):

    • Message frequency varies based on loan status updates.

    • Standard message and data rates may apply.

    • Reply STOP at any time to opt out.

    • Reply HELP for assistance.

    • For questions, contact Celer Mortgage Customer Care at (909) 763-2424.

  • Opt-In Confirmation:

    • Upon opting in, users will receive the following confirmation message:

      • "Celer Mortgage, Inc.: You are now opted-in. For help, reply HELP. To opt out, reply STOP."

  • Opt-Out Instructions:

    • Users can opt out at any time by replying STOP. A final confirmation message will be sent, and no further messages will be received unless the user re-subscribes.

  • Help & Support:

    • For assistance, reply HELP to any message or contact us at (909) 763-2424.

4. Data Sharing and Third-Party Disclosure

We do not sell, rent, or trade your personal information. We may share it with:

  • Lenders & Financial Institutions: To process and finalize mortgage applications.

  • Regulatory Authorities: As required by law for compliance and fraud prevention.

  • Service Providers: Third-party vendors assisting with loan processing, credit verification, and document management, strictly for the purpose of fulfilling the services we provide.

Important Note: We do not share any information collected via SMS messaging with third parties for marketing or promotional purposes.

5. Data Security

We implement robust security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.  

6. Your Rights & Choices

  • Access & Correction: You may request access to or corrections of your personal data.

  • Opt-Out: You may unsubscribe from promotional emails and SMS at any time.

  • Cookies & Tracking: You can manage cookie preferences in your browser settings.

7. Compliance with Legal and Regulatory Requirements

Celer Mortgage, Inc. complies with all applicable laws and regulations governing mortgage data security, financial information handling, and consumer protection.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.  

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Celer Mortgage, Inc.

📍 Address: 2086 S. E ST. Suite 201 San Bernardino, CA 92408

📞 Phone: (909) 763-2424

📧 Email: info@celermtg.com

🌐 Website: www.celermtg.com

10. Governing Policy for SMS Communications

This Celer Mortgage, Inc. Privacy Policy specifically governs the collection, use, and sharing of data related to your mortgage application, including all SMS communications. By proceeding with your application, you acknowledge and agree that this policy is the governing policy for such data.

By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection and use of your data as described.